New Update Causes Crash

Pascal Staccini
New member
Posts: 1
Joined: February 16th, 2014, 6:24 pm

Postby Pascal Staccini » February 16th, 2014, 6:31 pm

Update today for 3.3.4 (v593)
App crashes when trying to modify an object of the clipart library
stb91
New member
Posts: 1
Joined: February 17th, 2014, 6:00 am

Postby stb91 » February 17th, 2014, 6:02 am

Experienced crashes as well. Starting SwiftPublisher in 32 bit mode did the job for me.
Nick
Member
Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » February 17th, 2014, 6:14 am

We apologize for the inconvenience caused by a bug in the last update. The developers have fixed it. Please delete the program from the Applications folder and download it again.

Users who purchased the program on our website can download a new copy right now.

App Store customers have to wait until the program is reviewed by App Store Team. A copy of the program downloaded from our site will work on your computer as unlicensed. Anyway you'll be able to edit your documents.

Nick
Troody
Member
Posts: 25
Joined: June 11th, 2008, 3:54 pm

Postby Troody » February 17th, 2014, 8:08 am

Nick, I'm going to wait a while and see what folks say before I try this again. However, I'm impressed by your upfront post and by the solid steps taken to get BeLight's customers back on track. Thanks for getting us through the weekend!
TBlazer
New member
Posts: 5
Joined: February 14th, 2014, 1:30 pm

Postby TBlazer » February 17th, 2014, 11:16 am

Nick,

Your tech guy, Yevgen Lasman, seems to have fix the crashing problem. I've been using it now for a few hours, have made additions/corrections to my project, and it seems to be stable, even with very large files (>25mb). Thanks for coming up with a solution.

I am aware of Apple's review process for Apps, but need to send my projects to my publisher to get printed. How to I remove the watermark from PDF files that I have ready to send? (I've purchased the software already in the previous version.) Where can I get the license key?

Thanks again for your help!
Nick
Member
Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » February 18th, 2014, 5:45 am

TBlazer,

Please contact sales@belightsoft.com

Nick
MJBS
Member
Posts: 24
Joined: February 1st, 2013, 12:31 pm

Postby MJBS » March 3rd, 2014, 7:47 am

Nick, is it safe to download the version now on the App Store? Is this the de-bugged version?
Nick
Member
Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » March 3rd, 2014, 11:06 am

Yes, the fixed version of the program is on the App Store.

Nick
MJBS
Member
Posts: 24
Joined: February 1st, 2013, 12:31 pm

Postby MJBS » March 3rd, 2014, 2:43 pm

Thanks. I hope for the best for everyone in Odessa.
Nick
Member
Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » March 4th, 2014, 4:40 am

Thanks. In Odessa, we have only political mass demonstrations. They are relatively peaceful.

Nick

Return to “Swift Publisher”

Who is online

Users browsing this forum: No registered users and 9 guests