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Unable to import from Trimble 3D warehouse

Posted: December 19th, 2017, 11:03 am
by davidb
I've been trying to import from Trimble but it doesn't seem to be working anymore as the download status is always stuck at 50%. Just wondering if anyone else is experiencing this problem? I use Live Home 3D on the Mac.

Re: Unable to import from Trimble 3D warehouse

Posted: December 20th, 2017, 2:47 pm
by MattOz
Hello,
Yes, same for me with last version 3..3.2 (build 869) on mac (10.13.2).

Re: Unable to import from Trimble 3D warehouse

Posted: December 20th, 2017, 5:13 pm
by sara78229
I'm having the same issue. I find an object on 3d warehouse, click the download icon, a message pops up asking me to accept their terms, I click accept, and the download appears to start, but stalls at 50%. Clicking the object box in the project (when in 3d mode) turns it into a box stating "Object could not be loaded. Please try again later."
This has been going on for 3 days now.

Re: Unable to import from Trimble 3D warehouse

Posted: December 20th, 2017, 5:34 pm
by amingermany
Same here. About 3 days ago I was working on my project and was importing from 3d warehouse without any problems. Then all of a sudden I started having the problem described in the posts above. I literary downloaded an item just fine and one minute later I couldn't download any items. I hope this gets resolved.

Re: Unable to import from Trimble 3D warehouse

Posted: December 21st, 2017, 11:24 am
by Igor Lizunov
Trimble 3D Warehouse has updated its default file format for objects, which is SketchUp 2018. Currently, this format is not supported by our program. As a workaround, you should open object's page at Trimble and select Collada file type from Download menu:
Image

Re: Unable to import from Trimble 3D warehouse

Posted: December 21st, 2017, 4:25 pm
by amingermany
Thank you. That works now.