Unable to import from Trimble 3D warehouse

davidb
New member
Posts: 2
Joined: December 19th, 2017, 10:54 am

Unable to import from Trimble 3D warehouse

Postby davidb » December 19th, 2017, 11:03 am

I've been trying to import from Trimble but it doesn't seem to be working anymore as the download status is always stuck at 50%. Just wondering if anyone else is experiencing this problem? I use Live Home 3D on the Mac.
MattOz
New member
Posts: 2
Joined: December 19th, 2017, 8:28 am

Re: Unable to import from Trimble 3D warehouse

Postby MattOz » December 20th, 2017, 2:47 pm

Hello,
Yes, same for me with last version 3..3.2 (build 869) on mac (10.13.2).
sara78229
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Posts: 1
Joined: December 20th, 2017, 5:08 pm

Re: Unable to import from Trimble 3D warehouse

Postby sara78229 » December 20th, 2017, 5:13 pm

I'm having the same issue. I find an object on 3d warehouse, click the download icon, a message pops up asking me to accept their terms, I click accept, and the download appears to start, but stalls at 50%. Clicking the object box in the project (when in 3d mode) turns it into a box stating "Object could not be loaded. Please try again later."
This has been going on for 3 days now.
amingermany
Member
Posts: 15
Joined: December 5th, 2017, 3:45 am

Re: Unable to import from Trimble 3D warehouse

Postby amingermany » December 20th, 2017, 5:34 pm

Same here. About 3 days ago I was working on my project and was importing from 3d warehouse without any problems. Then all of a sudden I started having the problem described in the posts above. I literary downloaded an item just fine and one minute later I couldn't download any items. I hope this gets resolved.
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Igor Lizunov
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Posts: 118
Joined: February 27th, 2017, 3:54 am

Re: Unable to import from Trimble 3D warehouse

Postby Igor Lizunov » December 21st, 2017, 11:24 am

Trimble 3D Warehouse has updated its default file format for objects, which is SketchUp 2018. Currently, this format is not supported by our program. As a workaround, you should open object's page at Trimble and select Collada file type from Download menu:
Image
amingermany
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Posts: 15
Joined: December 5th, 2017, 3:45 am

Re: Unable to import from Trimble 3D warehouse

Postby amingermany » December 21st, 2017, 4:25 pm

Thank you. That works now.

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