Nick my vector pdf crashed 3.01

bikeridr
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Posts: 17
Joined: September 5th, 2013, 9:08 pm

Nick my vector pdf crashed 3.01

Postby bikeridr » June 15th, 2016, 11:22 am

I tried three pdf's per your instructions all three crashed the program. the first time the app would open and crash I had to completely uninstall and reinstall. I tried to send you a file but it would not accept pdf.
Nick
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Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
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Re: Nick my vector pdf crashed 3.01

Postby Nick » June 17th, 2016, 8:58 am

Please try to send a PDF (or several) that crashes the program to support@belightsoft.com
If a PDF is too big, you can use some file sharing service as Dropbox.

If the problem repeats again, send us also the crash log. You can copy it from the crash reporter window.

Did the program crash during importing a PDF or right after, or it happened when you applied some effect to a PDF already added to your document?

Recovering from crashes:
If Art Text cannot open after a crash, try to remove autosaved documents. The program tries to reopen them automatically when you start it again. A damaged document can cause a problem. To get to autosaved documents, copy this path
~/Library/Autosave Information/
In Finder, choose Go > Go to Folder (Cmd-G) and paste the path. Click Go. Move all Art Text documents to some other folder.

Nick

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