Art Text exporting blank files

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Joined: May 31st, 2009, 2:59 pm

Postby organicman » July 15th, 2012, 3:27 pm

I am on an iBook G4, running Leopard 10.5.8. I have used Art Text with no problems for a long time.

SUDDENLY, today, after creating and saving and exporting a number of graphics with no problems, I can no longer successfully EXPORT any graphics. The exported files are all BLANK.

I tried deleting the com.belightsoft.ArtText2.plist file. That did not work. I tried uninstalling, downloading and reinstalling Art Text 2.4. That did not work. I tried creating brand new projects in the reinstalled Art Text. That did not work.

Art Text is now UNUSABLE for me! Please help!!

NOTE: I got a fast email reply from Alexander at Support, who advised me to install 2.4.1. But that version does NOT work on a G4 Mac. So I am still stuck and need further help.
Last edited by organicman on July 15th, 2012, 3:41 pm, edited 1 time in total.
Jean-Jacques Boutaud
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Postby Jean-Jacques Boutaud » July 15th, 2012, 5:49 pm

Hi organicman
Try to open one of the BeLight templates, don't make any change, just export it (to different formats) and open the result(s) in Preview.
Does it work?
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Postby Nick » July 16th, 2012, 2:54 am

Hi organicman

Please explain what is a blank file. Does the image have the fully white or black or transparent background?

Did you export to a file or clipboard? Check if the alternative way works.

What format did you choose to export if you exported to a file? Try another format.

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Re: Art Text exporting blank files

Postby hmazzuto » August 21st, 2017, 8:25 pm

This is happening to me now. Long story short, I had to reinstall Art Text 3, and when I export to a clipboard and try to paste into a Pages document, it shows up as a blank white file.

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