Art Text 2.4 Repeated Crashes

skeletonpete
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Posts: 1
Joined: August 27th, 2011, 1:55 pm

Postby skeletonpete » August 27th, 2011, 2:00 pm

Hi -

Art Text licensed user. Just updated to 2.4, and cannot request a new blank (both from start-up window and File menu) without the program immediately crashing.

Mac OSX 10.5.8
Mac Pro Tower (Spring 2009)
8 GB RAM

Any help appreciated.
Nick
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Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
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Postby Nick » August 28th, 2011, 2:43 am

Hi skeletonpete,

Please send the crash log to support@belightsoft.com
You need to start Art Text again. If it crashes, copy the log from the crash reporter window and paste to your email.

Nick
Nick
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Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » August 29th, 2011, 5:36 am

We are able to repeat the crash on our test computer. Your log can be helpful to be sure that we have met the same bug.

Nick
batman77
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Posts: 1
Joined: August 29th, 2011, 7:19 pm

Postby batman77 » August 29th, 2011, 7:23 pm

Hi,

I have the same issue.

Mac OSX 10.5.8
Art Text 2.4

I can send you a copy my log as well if needed?

Please provide a fix... Otherwise I'm in a real fix!! :)

Thanks!

Bruce
Nick
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Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » August 30th, 2011, 5:01 am

Hi Bruce,

Yes, please send your log to support@belightsoft.com providing the link to this topic.

Thank you for your help.

Nick

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