Error while printing

Petrgunn
New member
Posts: 2
Joined: August 10th, 2010, 12:29 pm

Postby Petrgunn » August 10th, 2010, 2:40 pm

Labels & Addresses v1.5.5, MAC OS X v10.5.8, HP Photosmart C4580
I bought -Labels and Addresses v1.5.5- yesterday. Today I am trying to print 30 labels from an address list and get as far as the -print, print preview- window. When I choose -PDF Preview-, I get a alert box with -Error while Printing- in it. What is the problem?
Last edited by Petrgunn on August 10th, 2010, 2:52 pm, edited 1 time in total.
Nick
Member
Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » August 11th, 2010, 3:55 am

Hi Petrgunn,

1. Does the print preview of Labels & Addresses and small preview of the system print dialog display the page correctly?

2. Open any image in the Preview application. Go to the Print dialog and choose PDF > Open PDF in Preview. Will you see the same error message?

3. Return to Labels & Addresses. In the system print dialog, set the Presets to Standard. Try to open the page in the preview.

4. In the preferences of Labels & Addresses (Cmd-,) switch to the printing tab and select "Print document as raster image".

Nick
joshiz
New member
Posts: 1
Joined: March 6th, 2011, 2:28 am

Postby joshiz » March 6th, 2011, 2:32 am

This is a Mac OSX issue, not related to Disc Cover - the way to solve it is to reset your printer(s).

Follow the instructions here: http://support.apple.com/kb/HT1341?viewlocale=en_US

This solved it for me, although the problem cropped up first in Disc Cover.
Nick
Member
Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » March 6th, 2011, 1:14 pm

Hi joshiz,

You're right. It's worth to try to reset the printer.

Thanks for sharing this instruction.

Nick

Return to “Labels & Addresses / Mail Factory”

Who is online

Users browsing this forum: No registered users and 3 guests