Labels & Addresses crashes on launch

pixelmac
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Posts: 6
Joined: April 27th, 2009, 5:48 am

Postby pixelmac » September 6th, 2013, 11:42 pm

Hello,

Using the latest Lion 10.8.4.

When opening Labels & Addresses, it's icon is bouncing in the dock, and after a few seconds it crashes with no crash report window.

Ideas any one ?

Thanks

Dan
Nick
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Location: Odessa, Ukraine
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Postby Nick » September 7th, 2013, 1:34 am

Hi Dan

The Console log can give some diagnostic details. After an attempt to open Labels & Addresses, open Applications/Utilities/Console.app. In the end of the log, there should be messages related to Labels & Addresses.

The problem may relate to:
1. Damaged document that opens up together with the program.
1.1. To open the program double-click on its icon rather than on a document.
If it doesn't help
1.2. Check if there are autosaved documents. In Finder, press Cmd-Shift-G and copy this line
~/Library/
Paste this line into the path box in Finder and click Go.
In the Autosave Information folder, search for documents with .laba file extension and the icon of Labels & Addresses. Move them to the desktop or some other folder. Try to start the program. Later you should return the autosaved documents to the original folder.

2. Incorrect program settings. Return the program to the default settings by deleting the preferences file. As in step 1.2, open the Library folder and then go into the Preferences folder. Move this file
com.belightsoft.LabelsAddresses.plist
to the Desktop. Try to start the program.
Note that the paths for the App Store has ".appStore" in the file name.
Try to open the program. If this doesn't work, return preferences to the Preferences folder.

3. The program is damaged. Delete your copy. Then download and install a new one.

Nick
pixelmac
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Posts: 6
Joined: April 27th, 2009, 5:48 am

Postby pixelmac » September 7th, 2013, 1:47 am

You have solved my problem Nick !!!! ;)

The first tip did it, a bad 'Autosave' document.

Thank you so much, almost purchased FileMaker Pro 12 in order to build a new labeling solution for my project.

Dan

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