Pb when importing custom fields

OGC72
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Posts: 2
Joined: June 25th, 2012, 4:44 am

Postby OGC72 » June 25th, 2012, 5:04 am

I can't import data on custom fields anymore. I used to do it successfully when i was on snow leopard. I work now with Lion, and it does not work.
I have 4 fields to import on custom1 to custom4. After importing, all the other fields (name, company,…) are corrects, but the custom fields stay empty.
I try to import those 4 fields on others : it works
I try to import from text files and Excel files : same problem.
I try to import other data from other files to those customfields : does not work. It looks as if it was impossible to import data on customfields…

Any idea ?

Thanks

Olivier
Last edited by OGC72 on June 25th, 2012, 5:31 am, edited 1 time in total.
Nick
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Location: Odessa, Ukraine
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Postby Nick » June 25th, 2012, 8:52 am

Hi Olivier,

What version of Labels & Addresses are you using?

What format does the source file have?

Did you select the source file in the Inspector and set up the options in the import dialog behind the Choose button?

Nick
OGC72
New member
Posts: 2
Joined: June 25th, 2012, 4:44 am

Postby OGC72 » June 25th, 2012, 11:01 am

Hello nick,
thanks for your answer.

• The version is 1.6.3 (the last one I think)

• The sources files are MS Excel ou text (tab delimit.)
I tried this import with several different files - always the same problem.

• The import process seems to be ok, with the right parameters

I use the french version of L&A. Could it be the reason?
Nick
Member
Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » June 26th, 2012, 2:35 am

Hi Olivier,

Running the french version, I've imported from a tab-delimited text file with no problems. Maybe your document or the file with data causes the trouble. Can you send me your document and the tab-delimited text file (or its fragment)? I'll try to import data on my computer. Please email your files to support@belightsoft.com together with the link to this discussion.

Nick

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