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Highlighting Text

Posted: November 8th, 2017, 8:26 am
by fonetico
Just upgraded to V5 on new Macbook Pro. Can't click and drag to highlight text.

Re: Highlighting Text

Posted: November 8th, 2017, 10:42 am
by Igor Lizunov
Please tell us where you purchased the application: App Store or our website. Also tell us what version of the application and macOS you are using.

Re: Highlighting Text

Posted: November 8th, 2017, 1:33 pm
by axys
Works fine on mine - 5.0.4 purchased via website.

Re: Highlighting Text

Posted: November 8th, 2017, 5:39 pm
by fonetico
Bought on website. Using SP 5.0.4 with OS 11.0.1

Re: Highlighting Text

Posted: November 8th, 2017, 6:02 pm
by fonetico
Now it's suddenly telling me my app is unlicensed. I've reregistered with the supplied license code and also online. I still have the previous versions in my app folder. Could they be interfering somehow?

Re: Highlighting Text

Posted: November 8th, 2017, 7:32 pm
by fonetico
Made a mistake - OS is 10.12.6.

It continues to unregister me.

Went back to SP4 and now it's been infected by the highlighting bug. Are there common preferences somewhere?

Re: Highlighting Text

Posted: November 9th, 2017, 3:12 am
by fonetico
Apologies! False alarm.

I decided to install SP v5 on my iMac, only to be told it was already installed. I'd forgotten I'd updated some months ago. Can you believe it?

I don't suppose I'm entitled to a refund?

Clearly the registration issue is because of the same version being registered twice.

As far as the highlighting issue is concerned, I tried connecting a mouse to the MacBook Pro. It worked fine. Now, interestingly, the problem has disappeared after disconnecting the mouse and only using the trackpad.

The world is again in order.

Re: Highlighting Text

Posted: November 9th, 2017, 2:02 pm
by fonetico
I imagine I'm starting to appear unhinged with my contradictory comments. But apart from my stupidity with the update, the complaints about the highlighting text are authentic. The problem has returned.

I STILL CAN'T CLICK AND DRAG TO HIGHLIGHT TEXT!!!

Re: Highlighting Text

Posted: November 9th, 2017, 3:11 pm
by fonetico
Looks like I'm on my own with this one!

I may have localised the problem. Ticking and unticking "Force click and haptic feedback" in trackpad preferences seems to turn the problem on and off.

Anyone else find this?