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Help with Opening a File

Posted: September 26th, 2015, 5:32 pm
by driggins
Hi All,

New user here. I've completed a SP4 document and saved it to iCloud. I can see it in Finder and the thumbnail looks like what I'd expect. The issue I am encountering is that I'm not able to open it again. When I choose this file within SP4, I get the attached screenshot as a pop-up.

Any guidance on how to open this file within SP4? It contains a lot of work and right now I have no way to use what I've created.


Re: Help with Opening a File

Posted: October 1st, 2015, 5:58 pm
by Ajax
Please compress file into the archive and send to support email for review.