SP 3.3.2(v573) does not load graphics or images

Gregman
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Posts: 6
Joined: July 15th, 2013, 9:33 am

Postby Gregman » October 23rd, 2013, 11:02 am

After my upgrade, previous documents do not load graphics or images. What gives? I don't want to remake all of my signs.... hundreds!
Nick
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Posts: 7241
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
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Postby Nick » October 23rd, 2013, 3:01 pm

Hi Gregman,

Can you see any other symptoms of this problem? For example, error messages.

Please do this:
1. Create a backup copy of any document you are going to open in the new version.
2. Send one of affected documents to support@belightsoft.com with the link to this topic.
3. Open your document again (don't forget about step 1) in order to refresh the system log. Then open the Console.app located in Applications/Utilities folder. Choose to show All Logs and save the log using the File > Save As command. Send the log together with the document.
4. What version of Mac OS is on your computer?
5. Open one of templates, save it and reopen. Will the images be in order?

Nick

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