Highlighting Text

fonetico
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Posts: 47
Joined: October 28th, 2013, 11:18 am

Highlighting Text

Postby fonetico » November 8th, 2017, 8:26 am

Just upgraded to V5 on new Macbook Pro. Can't click and drag to highlight text.
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Igor Lizunov
Member
Posts: 72
Joined: February 27th, 2017, 3:54 am

Re: Highlighting Text

Postby Igor Lizunov » November 8th, 2017, 10:42 am

Please tell us where you purchased the application: App Store or our website. Also tell us what version of the application and macOS you are using.
axys
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Posts: 363
Joined: February 27th, 2007, 4:30 am

Re: Highlighting Text

Postby axys » November 8th, 2017, 1:33 pm

Works fine on mine - 5.0.4 purchased via website.
SP user for 11 years --- v2, 3, 4, 5.0.4 --- Mac OS 10.11.6 --- iMac Retina 5k 27" late 2015
fonetico
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Posts: 47
Joined: October 28th, 2013, 11:18 am

Re: Highlighting Text

Postby fonetico » November 8th, 2017, 5:39 pm

Bought on website. Using SP 5.0.4 with OS 11.0.1
fonetico
Member
Posts: 47
Joined: October 28th, 2013, 11:18 am

Re: Highlighting Text

Postby fonetico » November 8th, 2017, 6:02 pm

Now it's suddenly telling me my app is unlicensed. I've reregistered with the supplied license code and also online. I still have the previous versions in my app folder. Could they be interfering somehow?
fonetico
Member
Posts: 47
Joined: October 28th, 2013, 11:18 am

Re: Highlighting Text

Postby fonetico » November 8th, 2017, 7:32 pm

Made a mistake - OS is 10.12.6.

It continues to unregister me.

Went back to SP4 and now it's been infected by the highlighting bug. Are there common preferences somewhere?
fonetico
Member
Posts: 47
Joined: October 28th, 2013, 11:18 am

Re: Highlighting Text

Postby fonetico » November 9th, 2017, 3:12 am

Apologies! False alarm.

I decided to install SP v5 on my iMac, only to be told it was already installed. I'd forgotten I'd updated some months ago. Can you believe it?

I don't suppose I'm entitled to a refund?

Clearly the registration issue is because of the same version being registered twice.

As far as the highlighting issue is concerned, I tried connecting a mouse to the MacBook Pro. It worked fine. Now, interestingly, the problem has disappeared after disconnecting the mouse and only using the trackpad.

The world is again in order.
fonetico
Member
Posts: 47
Joined: October 28th, 2013, 11:18 am

Re: Highlighting Text

Postby fonetico » November 9th, 2017, 2:02 pm

I imagine I'm starting to appear unhinged with my contradictory comments. But apart from my stupidity with the update, the complaints about the highlighting text are authentic. The problem has returned.

I STILL CAN'T CLICK AND DRAG TO HIGHLIGHT TEXT!!!
fonetico
Member
Posts: 47
Joined: October 28th, 2013, 11:18 am

Re: Highlighting Text

Postby fonetico » November 9th, 2017, 3:11 pm

Looks like I'm on my own with this one!

I may have localised the problem. Ticking and unticking "Force click and haptic feedback" in trackpad preferences seems to turn the problem on and off.

Anyone else find this?

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