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Trouble with 3D Warehouse

Posted: January 22nd, 2015, 10:04 am
by Victor&Sara L.
Hi There,
I am a big fan of Live Interiors and have been using it for over a year now. However, it seems since the last update, I'm now having trouble downloading items from the 3D Warehouse. I can open it and search for items however when I select an item it opens what looks like the item page however no item appears (see attachment). I've tried restarting the program and my computer to no improvement. Any suggestions?
Thanks,
Sara

Re: Trouble with 3D Warehouse

Posted: January 22nd, 2015, 10:56 am
by Nick
Hi Sara,

Can you open the 3D Warehouse site in a regular browser such as Safari with all content present on the page?

In Live Interior, click on the Home button in the toolbar to load the starting page of the Warehouse. If the problem repeats, try to quit and reopen the program, then see if this helps.

Nick