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Posted: November 15th, 2011, 3:05 pm
The operating system is LION.. All is updated. The printer is HP Officejet Pro 8000. When I go to print disk cover, NEATO A4 CD Labels plus I get the error. I switched to NEATO US CD Labels and get the same error... any one know how I might fix this problem? Also, I did update HP drivers for my operating system.
Posted: November 16th, 2011, 5:11 am
What's in the error message exactly?
In Disc Cover, select NEATO A4 CD Labels if you are going to print on this paper type.
In the system print dialog:
1. Set the Presets to Default Settings.
2. Open the detailed view and select the Paper Handling section. Make sure that the scaling is turned off.
Posted: November 16th, 2011, 1:48 pm
Nick, thanks for the response... today I was able to work it out. In Disc Cover I used NEATO US Labels Plus. When I went to the print page I changed the paper preset to PHOTO PAPER and it worked fine. The exact error message I had been getting, when I went to print, is Paper Size Error: The paper size selected in the printer driver software does not match the paper size in the printer IN tray. The paper preset I had been trying to use was PLAIN and Plain paper, best.
I hope this made sense.
Posted: November 17th, 2011, 4:07 am
Thanks for details. We'll try to find out what caused the problem.