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Posted: November 15th, 2011, 3:05 pm
by fredm1940
The operating system is LION.. All is updated. The printer is HP Officejet Pro 8000. When I go to print disk cover, NEATO A4 CD Labels plus I get the error. I switched to NEATO US CD Labels and get the same error... any one know how I might fix this problem? Also, I did update HP drivers for my operating system.

Posted: November 16th, 2011, 5:11 am
by Nick
Hi fredm1940,

What's in the error message exactly?

In Disc Cover, select NEATO A4 CD Labels if you are going to print on this paper type.

In the system print dialog:
1. Set the Presets to Default Settings.
2. Open the detailed view and select the Paper Handling section. Make sure that the scaling is turned off.


Posted: November 16th, 2011, 1:48 pm
by fredm1940
Nick, thanks for the response... today I was able to work it out. In Disc Cover I used NEATO US Labels Plus. When I went to the print page I changed the paper preset to PHOTO PAPER and it worked fine. The exact error message I had been getting, when I went to print, is Paper Size Error: The paper size selected in the printer driver software does not match the paper size in the printer IN tray. The paper preset I had been trying to use was PLAIN and Plain paper, best.

I hope this made sense.


Posted: November 17th, 2011, 4:07 am
by Nick
Thanks for details. We'll try to find out what caused the problem.