Paper Size Error

fredm1940
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Joined: November 15th, 2011, 2:48 pm

Postby fredm1940 » November 15th, 2011, 3:05 pm

The operating system is LION.. All is updated. The printer is HP Officejet Pro 8000. When I go to print disk cover, NEATO A4 CD Labels plus I get the error. I switched to NEATO US CD Labels and get the same error... any one know how I might fix this problem? Also, I did update HP drivers for my operating system.
Nick
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Postby Nick » November 16th, 2011, 5:11 am

Hi fredm1940,

What's in the error message exactly?

In Disc Cover, select NEATO A4 CD Labels if you are going to print on this paper type.

In the system print dialog:
1. Set the Presets to Default Settings.
2. Open the detailed view and select the Paper Handling section. Make sure that the scaling is turned off.

Nick
fredm1940
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Posts: 2
Joined: November 15th, 2011, 2:48 pm

Postby fredm1940 » November 16th, 2011, 1:48 pm

Nick, thanks for the response... today I was able to work it out. In Disc Cover I used NEATO US Labels Plus. When I went to the print page I changed the paper preset to PHOTO PAPER and it worked fine. The exact error message I had been getting, when I went to print, is Paper Size Error: The paper size selected in the printer driver software does not match the paper size in the printer IN tray. The paper preset I had been trying to use was PLAIN and Plain paper, best.

I hope this made sense.

Regards
Last edited by fredm1940 on November 16th, 2011, 8:50 pm, edited 1 time in total.
Nick
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Posts: 7237
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » November 17th, 2011, 4:07 am

Thanks for details. We'll try to find out what caused the problem.

Nick

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