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Solving Problems

Troubleshooting

• The printer does not print
• Low quality of the printout
• Some or all objects are present on the canvas but don't print
• Cannot select text or an image

Printing Problems

The printer does not print

• Check the cable connection between the printer and the computer.
• Make sure the printer is turned on.
• If several printers are installed on your system, make sure the correct one is selected in the program.
• Check the printer paper source: some printers have several input trays.
• Make sure the paper is properly loaded into the printer.
• Some printer models do not start printing when the paper output tray is closed.

Make sure that printer initialization is finished. Lamps on the printer control panel should indicate its state. Usually, blinking lamps indicate that the printer is not ready yet.

Low Quality of the Printout

If your printed text or images are of low quality (light bands or gaps on the printout, the printout fades out, you see wrong colors), check the ink or toner level.

If the printout is blurry or it takes a long time for the ink to dry:

• Make sure the paper meets the printer specification.
• The paper face is on the correct side.
• The proper paper type is selected in the printer settings.

To establish the cause of the problem, do a test print from another application. If the problem persists, it is likely that the problem is connected with hardware.

For more detailed guidance refer to your printer User Manual.

Some or all objects are present on the canvas but don't print

All layers have the Printable property. If it is deactivated for some layer, all objects on this layer won't be printed or exported. Thus, if certain text or graphics is visible on the canvas but is missing on the print or in the exported file, check the Printable property of the respective layer. Activate this layer and verify its property in the Arrange > Layers menu.

Problems with Text and Images

Cannot select text or an image

• Make sure the object you want to select is on the active layer (Background, Foreground, or a custom one).
  To open another layer, use the Arrange > Layers menu.
• The object may be behind another transparent or semitransparent object.
  To select through an object, press the Cmd key and click on overlaying objects repeatedly until the desired one is selected.

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