Troubleshooting

Migrating from Swift Publisher 4 to Swift Publisher 5

Moving “My Templates” from Version 4 to Version 5

Swift Publisher 5 automatically detects custom templates (“My Templates” in the Template Gallery) created in the previous version and copies them to the new version’s Template Gallery. However, this is only true if both versions were bought from the same store (e.g. both Swift Publisher 4 and 5 were bought from BeLight Software’s web site, or both were bought from the Mac App Store).

If you purchased Swift Publisher 4 from the Mac App Store and upgraded to Swift Publisher 5 from BeLight Software’s web site, you need to transfer the templates manually.

Follow these steps:

  1. Switch to Finder, choose Go > Go to Folder… from the menu.
  2. Enter the following command into the command line: ~/Library/Group Containers/7TJZ7EZWM6.com.belightsoft.PrintProducts/Library/Application Support/Swift Publisher 4
  3. In the window that opens, select the My Templates folder and copy it to your Desktop or another location of your choice.
  4. Again, choose Go > Go to Folder… from the Finder’s menu.
  5. Enter the following command into the command line: ~/Library/Application Support/Swift Publisher 5
  6. Place the My Templates folder you had copies in Step 3 into the window that opens.

Moving your iCloud Drive documents from Version 4 to Version 5

  1. Switch to Finder, choose Go > iCloud Drive… from the menu.
  2. In the window that opens you will see the folders named Swift Publisher 4 and Swift Publisher 5.
  3. Copy the files from the Swift Publisher 4 folder into the Swift Publisher 5 folder.

Enabling Additional Clipart from Version 4 in Version 5

If you purchased the Extras Pack directly from BeLight Software, it will be available in all BeLight products, regardless of their version or origin (BeLight or Mac App Store).

If you purchased Additional Clipart in Swift Publisher 4 as an in-app purchase, it will be accessible by Swift Publisher 5 purchased from the Mac App Store. However, clipart purchased as in-app purchase won’t be visible in a non-Mac App Store version of Swift Publisher.

If you purchased Additional Clipart as in-app purchase and need to use it in Swift Publisher 5, do one of the following:

  • Contact our Sales Team (sales@belightsoft.com) with a proof of your purchase and ask them to provide you with a link to download Additional Clipart free of charge.

or move the clipart folder to another location:

  • Switch to Finder, choose Go > Go to Folder… from the menu.
  • Enter the following command into the command line:
    ~/Library/Group Containers/7TJZ7EZWM6.com.belightsoft.PrintProducts/Library/Application Support/
  • In the window that opens, select the BeLight Software folder and copy it into the Clipboard (press Cmd+C).
  • Back in the Finder, choose Go > Computer from the menu.
  • Double-click on the system disk (normally called Macintosh HD), open the Library folder and then the Application Support folder.
  • Press Cmd+V to paste the BeLight Software folder you have previously copied. You will be asked to enter your Administrator password at this step.
  • Restart Swift Publisher.

Removing Swift Publisher 4 from your computer

To completely remove Swift Publisher 4 and its supporting files from your computer, follow the steps below.

Mac App Store version:

  • Remove Swift Publisher 4 from the Applications folder.
  • In Finder, choose Go > Go to Folder… from the menu and enter this path: ~/Library/Containers/
  • Delete the com.belightsoft.SwiftPublisher4 folder.

BeLight Software version:

  • Remove Swift Publisher 4 from the Applications folder.
  • In Finder, choose Go > Go to Folder… from the menu and enter this path: ~/Library/Application Support/
  • Delete the com.belightsoft.SwiftPublisher4 folder.
  • Delete the Swift Publisher 4 folder.

Labels & Addresses: Importing from Excel 2016

Presently, Labels & Addresses does not support importing from Excel 2016 directly (earlier versions work fine). There are two possible workarounds until the problem is solved.

Importing through Apple Numbers

If you have Apple Numbers on your computer, you can import Excel documents into Labels & Addresses by choosing "Numbers" in the list of import sources in the Source panel of Labels & Addresses.

Labels & Addresses: Importing from Excel 2016

In the File dialog choose the Excel file you’d like to open. A dialog will open offering you to map data from the Excel file to the fields in your Labels & Addresses document.

Importing from a Text File

If you don’t have Apple Numbers, you may first export your Excel document to a text file and then import it into Labels & Addresses. Open the document in MS Excel and choose "File > Save As…". In the list of file formats choose "Tab Delimited" or "Comma-Separated" format and save your file.

In Labels & Addresses, choose "Text File" in the list of import sources in the Source panel. In the File dialog choose the text file previously exported from Excel. A dialog will open allowing you to map data from the text file to the fields in your Labels & Addresses document. Make sure you specify the delimiter correctly — if you saved your text file as tab delimited, choose "Tab" for delimiter. If you saved your file as comma-separated, choose "Comma".

Disc Cover: Using LightScribe on a Mac

For macOS 10.10 and Below

You need to download and install the LightScribe Driver to use your LightScribe device with your Mac.
Download LightScribe Driver.

For macOS El Capitan and Sierra

HP discontinued support for LightScribe in 2013. So, the latest driver is not compatible with macOS El Capitan or later. Here is a solution that can help users of El Capitan and Sierra to use their Lightscribe devices.

  1. Download Lightscribe System Software and extract the .tar file:
    https://lightscribesoftware.org/freesoftware/mac/
  2. Download Pacifist software:
    https://www.charlessoft.com
  3. Follow these instructions:
    https://lightscribesoftware.org/how-to-install-system-software-on-el-capitan/

Disclaimer
The above method was tested and proved to be a valid one, nevertheless BeLight Software accepts no responsibility and you are doing this at your own risk. BeLight Software makes no warranty that the above method will work on all Mac computers. BeLight Software has no affiliation with Pacifist software and takes no responsibility for its performance.