Troubleshooting
The license code is not accepted
See details on the Registration page.
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Printing Problems
The printer does not print
- Check the cable connection between the printer and the computer.
- Make sure the printer is turned on.
- If several printers were installed in your system, make sure the correct one is selected in the program.
- Check printer paper source selection: some printers have several input trays.
- Make sure paper is properly loaded into the printer.
- Some printer models do not start printing when the paper output tray is closed.
Make sure that printer initialization is finished. Lamps on printer control panel must indicate its state. Usually blinking lamps indicate that the printer is not ready yet.
Low quality of the printout
If your printed text or images are of low quality (light bands or gaps on the printout; the printout fades out; you see wrong colors), check ink or toner level.
If the printout is blurry or it takes a long time for the ink to dry:
- Make sure the paper meets the printer specification.
- The paper face is on the correct side.
- The proper paper sort is selected in the printer settings.
To establish the cause of the problem, make a test print from other software. If the problem persists, it is likely that the problem is connected with hardware.
For more detailed guidance refer to your printer User's Manual.
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Problems with text and images
Cannot select text or an image
- Make sure the object you want to select is on the active layer (Background or Foreground). To open another layer, use the View > Background (Foreground) menu command.
- The object may be below other transparent or semitransparent object. To select through an object, press the Cmd key and click on overlaying objects repeatedly until the desired one is selected.
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The program cannot access the clipart moved to other location
For some reason you may want to move the clipart and design templates to another location. In this case you should tell the program the new clipart location.
Set the correct path to the clipart content by using the program Preferences dialog.
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