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FAQ
What Is Get Backup? What does it do?
Get Backup is powerful yet easy to use backup software for Mac OS X. The program will help
you to create incremental, versioned and full backups of your valuable data. The built-in
flexible schedule allows to fully automate the process of making backups.
On what Macs does Get Backup work?
It will run fine with Mac OS X v.10.3.9 or higher.
The license code you gave me isn't being accepted
by the program. How can I register it?
Please carefully Copy&Paste your license code into the software. Or enter it manually — be attentive.
What kind of data can the program back up?
Get Backup can back up any files and folders, to which the current user has read access.
Which backup devices does Get Backup support?
Get Backup can save backups to any locally mounted devices, to which the current user has read and write
access. That is, FireWire, USB, ATA, SCSI, CD, DVD and even networked volumes are supported.
How can I tell if my optical drive is supported for
writing to CD or DVD with Get Backup?
To conclusively know whether or not your drive (and the firmware version) is supported, you can use the following methods:
- Under OS X 10.3.9: Use the System Profiler application (likely located in your
"/Applications/Utilities” folder) and look within the “Hardware” item to find the “ATA” or “SCSI”
item (depending on whether your drive is connected to the ATA or SCSI bus — if you don't know,
it's likely connected to the ATA bus). Look in the listing of ATA/SCSI devices for your optical
drive. Click on your drive name to reveal the full information list for that device, and verify
that the “Disc Burning” entry reads “Apple Supported".
If your drive isn't supported, it will be revealed under the (Apple) System Profiler
with an indication to that effect.
Sometimes Get Backup would launch by itself. Is it ok?
Don't worry, it's a normal thing. If you configured some backups to perform on schedule, and Get Backup
is not running by the time the backup must start, the program will be launched automatically at that time.
In fact, there's a small agent program “GetBackupAgent” running in memory all the time, which keeps
track of the time and launches Get Backup when needed. If Get Backup was launched in such a way, and you
would like to quit it to release system resources, just wait until it finishes building backups and quit
the application. To find out whether the program has completed its operations, look at the messages in
the log drawer (to open it, click the “Log” button on the toolbar).
I'm using the “versioned” backup method in my backup.
How do I restore data from one of the previous backups?
Select the needed backup in the list of opened backups. Then choose the needed archive in the “Backup
archives” drop-down list. Click the “Restore” button to bring the data back to its original location
on the hard drive, or choose “Restore to Folder” from the “Backup” menu, to restore the data into a
folder of your choice.
Some of the completed backups are grayed out in the drop-down
list. What does it mean?
This means that the program can't find these archives in the place, specified in “Backup Destination”.
Such situation is a normal thing when the device, to which the completed backups are saved, is not mounted.
It's also possible if the completed backups were saved onto a CD or DVD disk, and the corresponding disk has
not been inserted into the drive. However, in other cases this may mean that the archives have been deleted.
How do I back up files or folders, to which the current
user has no read access?
Launching as “System Administrator” allows to back up system files and files stored on other accounts.
How do I back up my Address Book data?
The Address Book application stores each user's data separately in the “~/Library/Application Support/AddressBook/”
folder. So, just drag this folder onto the list of opened backups in the Get Backup window. The program
will create a new backup named 'AddressBook', and all you need to do is to specify where and when to save
such backup, as for a regular backup.
How do I back up my mailboxes and account settings, if I'm
using Apple Mail?
The Mail application stores such data separately for each user in the “~/Library/Mail/” folder. So, just
drag this folder onto the list of opened backups in the Get Backup window. The program will create a new
backup named 'Mail', and all you need to do is to specify where and when to save such backup, as for a
regular backup.
How do I back up my iPhoto library?
As iPhoto stores that library separately for each user in the “~/Pictures/iPhoto Library/” folder, just drag
this folder onto the list of opened backups in the Get Backup window. The program will create a new backup
named 'iPhoto Library', and all you need to do is to specify where and when to save such backup, as for a
regular backup.
The application unexpectedly quits. What should I do?
Please send detailed description to our Technical Support of how it quits (to make it possible for us
to repeat this). Even if you can't describe it exactly, send us log-file, which contains details on how
the application quits; find it following the path:
~(Your home)/Library/Logs/CrashReporter/Get Backup.crash.log
What if I have technical questions?
If you have technical questions, please fill in the technical support form on the site. Technical support
is provided free of charge for registered users by email. Also, you can contact us directly from the
program by choosing the menu item “Send Feedback” in the menu “Help".
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