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FAQ
What Is Get Backup? What does it do?
Get Backup is powerful yet easy to use backup software for Mac OS X. The program will help you to create incremental, versioned and full backups of your valuable data. The built-in flexible schedule allows to fully automate the process of making backups.
On what Macs does Get Backup work?
It will run fine with Mac OS X v.10.4 or higher.
My license code isn't being accepted by the program. How can I register it?
Please copy your license code from the purchase confirmation e-mail and paste into the registration dialog.
Don't confuse the on-line registration with program registration. The on-line registration lets you send your information to the developer but doesn't unlock the program.
What kind of data can the program back up?
Get Backup can back up any files and folders, to which the current user has read access.
Which backup devices does Get Backup support?
Get Backup can save backups to any locally mounted devices, to which the current user has read and write access. That is, FireWire, USB, ATA, SCSI, CD, DVD. Networked volumes are supported too.
Sometimes Get Backup would launch by itself. Is it ok?
Don't worry, it's a normal thing. If you configured some backups to perform on schedule, and Get Backup is not running by the time the backup must start, the program will be launched automatically at that time. In fact, there's a small agent program “GetBackupAgent” running in memory all the time, which keeps track of the time and launches Get Backup when needed. If Get Backup was launched in such a way, and you would like to quit it to release system resources, just wait until it finishes building backups and quit the application. To find out whether the program has completed its operations, look at the messages in the log drawer (to open it, click the “Log” button on the toolbar).
How do I back up files or folders, to which the current
user has no read access?
Launching as “System Administrator” allows to back up system files and files stored on other accounts. This option can be found in the program Preferences (Cmd-,)
The application unexpectedly quits. What should I do?
Please send detailed description to our Technical Support of how it quits (to make it possible for us to repeat this). Even if you can't describe it exactly, send us log-file, which contains details on how the application quits. Find it following this path:
~/Library/Logs/CrashReporter/
What if I have technical questions?
If you have technical questions, please fill in the technical support form on the site. Technical support
is provided free of charge for registered users by email. Also, you can contact us directly from the
program by choosing the menu item “Send Feedback” in the menu “Help".
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