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Troubleshooting

• The license code is not accepted
• Printing problems
• Cards do not line up at printing
• The program cannot access the clipart moved to other location

The license code is not accepted

Input the license code again. See directions in the Licensing section.

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Printing Problems

The printer does not print:

• Check the cable connection between the printer and the computer.
• Make sure the printer is turned on.
• If several printers are installed in your system, make sure the correct printer is selected in the program.
• Check the printer paper source selection: some printers have several input trays.
• Make sure that the paper is properly loaded into the printer.
• Some printer models do not start printing when the paper output tray is closed.

If your text or images have low quality (light bands or gaps on the printout, the printout fades out, you see wrong colors), check the ink or toner level.

If the printout is blurry or the ink takes a long time to dry, make sure that:

• The paper meets printer specification.
• The paper face has been put up or down in the paper tray depending on the printer documentation.
• The proper paper type (normal, glossy, etc.) is selected in the printer settings.

To localize the cause of the problem, do a test print using other software. If the problem persists, more than likely, the problem is connected with the hardware.

For more detailed guidance, refer your printer User's Manual.

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Cards do not line up at printing

If printed cards go out the cards' boundary on the paper, you should calibrate your printer.

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The program cannot access the clipart moved to other location

In some cases, you may want to move the clipart and card templates to other location. In this case you should tell the program a new clipart location. There are several ways to do this.

Way 1
Using program preferences

Move the folder with the internal clipart to a new location. Let's suppose you are moving the BeLight Software folder from "/Library/Application Support" to another folder on your disk.
Leave the new clipart location open in Finder, we will use it later.

1. Open the Terminal application from the Applications/Utilities folder.
   
   
2. Copy the following line to the Clipboard (Cmd-C)
   
   defaults write com.belightsoft.BusinessCardComposer5 FTUseSharedContentLibrary -bool true
   
   and paste it into the Terminal window (Cmd-V).
   
   
3. Press the Return button.
   
   
4. Copy the following line to the Clipboard (Cmd-C)
   
   defaults write com.belightsoft.BusinessCardComposer5 FTSharedContentLibraryPath
   
   and paste it into the Terminal window (Cmd-V).
   
   
5. Press the Space button.
   
   
6. Drag the BeLight Software folder from Finder (new location) onto the Terminal window.
   In the Terminal, you will get a line similar to the following:
   
   defaults write com.belightsoft.BusinessCardComposer5 FTSharedContentLibraryPath /Library/Application Support/BeLight Software
   
   The end of the command line (shown in blue only for your reference) will be different because it shows your own clipart location.
   The shown sample command writes the default path to the clipart.
   
   
7. Press the Return button.

Way 2
Using a folder alias

Move the folder with the clipart to a new location. Let's suppose you are moving the BeLight Software folder from "/Library/Application Support" to another folder on your disk.
Leave the new clipart location open in Finder, we will use it later.

1. Open the Terminal application from the Applications/Utilities folder.
   
   
2. Copy the following line to the Clipboard (Cmd-C)
   
   ln -s
   
   and paste it into the Terminal window (Cmd-V).
   
   
3. Press the Space button.
   
   
4. Drag the BeLight Software folder from Finder (new location) into the Terminal window.
   
   
5. Press the Space button.
   
   
6. Copy the following line to the Clipboard (Cmd-C)
   
   ~/desktop/BeLight Software
   
   and paste it into the Terminal window (Cmd-V).
   
   
7. Press the Return button.
   
   An alias will be created on your Desktop.
   
   
8. Move the alias to the "/Library/Application Support/" folder (default location of the clipart and templates).

Note: using an alias is more universal. If you have several products from BeLight Software, they share the same folder with supporting files. So making an alias will give all the programs access the moved folder.