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#1 2009-06-03 17:26:24

ingog
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Posts: 1

alignment problems

it worked the first time but the second and subsequent times it misaligns.  Yes, I calibrated.

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#2 2009-06-04 00:48:48

Nick
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From: Odessa, Ukraine
Posts: 6439
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Re: alignment problems

Hi ingog,

Something has changed since the last successful print. Check this:
1. The guides in the paper tray are tighten so that paper sheets cannot move across when pulled into the printer.
2. The type of the paper. The calibration made for ordinary paper may not work with glossy or thick paper.
3. The standard print dialog settings. Different print quality and media type selections may give different results.

Try to re-calibrate the printer.

Nick

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#3 2010-07-25 20:14:16

Kinship
New member
Posts: 4

Re: alignment problems

I have yet to date been able to get proper alignment for ANY BUSINESS CARD!! tried different printers , changed calibration settings according to printed page , using different printer quality, other then standard. I am using a simple template nothing fancy, all I did was add my name an phone number an web site ... only the top 2 cards are usable. it just climbs up the page no matter what !!!!  Help ??
using HP C4580  iMac etc. ??????????

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#4 2010-07-26 00:24:56

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

Hi Kinship,

If the middle and bottom cards were printed too high, you should input not only the Vertical and Horizontal but also the Scale value. The last one corrects the problem you describe. In your case Scale should be negative.

Here are suggestions from Help:

To be sure that you have calibrated your printer successfully, print a copy of your document. Printing the calibration sheet for this again makes no sense.

After calibration, cards in the middle of the page remain blank. You can still print on them. Remember, that printing on the same paper again is not recommended for laser printers.

ATTENTION!
For calibration, choose the same print settings and media that you will use for printing: quality (high, normal or draft), resolution, color/monochrome, paper type (plain, glossy), etc. It is a mistake to print the calibration sheet at low quality and then switch to high quality for printing the document.

You can calibrate each printer you use, just select the printer and go through each of the above steps in the Printer Calibration dialog.

Nick

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#5 2010-07-26 17:09:41

Kinship
New member
Posts: 4

Re: alignment problems

Hi  Nick .. thanx for the reply ... I have done that ... I set the paper an quality etc. I did calibration with the quality an paper etc. the SAME ..didn't change anything... it still out of alignment over an over .. I checked to make sure the layout is correct for the paper ect.
the alignment says horizontal  0    vertical -3   scale -5    I set to those numbers in the calibration window  clik ok .. I don't change any other settings , paper quality etc. still the same ... it does not change a thing ... by the second row it starts climb up the page .. I even un-installed everything an started over.. nothing I do seems to change  its the exact same distance off !!! even used a caliper to check ...nothing changes .. I HAVE NO CLUE ..

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#6 2010-07-27 00:12:43

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

Two most frequent reasons are:
- After printer calibration you print the calibration sheet again. Calibration affects only printing card designs, not the calibration rulers.
- The paper selected in the program differs from one you print on. Open the Document tab of the inspector (Cmd-1) and check the selected paper name and size (Letter or A4). If the selected there paper name is the same as on your paper package, probably the paper layout in the program is incorrect. Give me the paper's name we'll check its dimentions.

Nick

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#7 2010-07-28 18:51:17

Kinship
New member
Posts: 4

Re: alignment problems

Hi Nick .. again thanx...
  I am using Avery Clean Edge  8877 white matte ..  it says use Avery template 8371..
   I go to inspector ... it says 8371 is for Perforated business cards .. so I try it any way .. I have printed a calibration sheet .. put those numbers including the scale value... clicked ok an print another.. the paper is set to standard , there is no option for white matte paper.. I don't have all the options you have mentioned previously..
the middle an bottom cards are still way off... so I change layout to clean edge an print a calibration page .. put those numbers in ... including those for the scale at the bottom... which is -0.05 i have tried even higher ... there is no change .. I have used all the same settings for calibration an cards they are identical. You mention using the negative scale to change the problem .. nothing I do changes anything .. this is NUTTTSSSS !!!!! i have wasted so much card paper on this its not FUnny !!! ya don't wanna know how much !!    what I can't understand is why there is no change ? even the slightest change would be a positive step .. I wish I could show a screen shot .. but don't know how. i have read all your posts over an over ...

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#8 2010-07-29 02:03:48

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

Hi Kinship,

Please check the version of Business Card Composer. The current is 5.0.4 (v492). In the menu choose Business Card Composer > About Business Card Composer.

What version of Mac OS you use? Click on the Apple menu and choose About This Mac.

Just to see that calibration works, take a sheet of plain paper. Print your cards (all ten) with all zeros in the calibration dialog. Then set Scale to -5 and print the cards on another plain paper sheet. Compare the location of bottom cards. I did this to test the program. The difference was very clear.

In the system Print dialog:
- Make sure that Presets is set to Standard.
- In the Paper Handling section, deselect the "Scale to fit" check box.

To show a screen shot in the forum you should upload this graphic file to a image sharing service and place here a link enclosed by tags:

Code:

[img]http:/www.example.com/images/screenshot.png[/img]

Or send me this image by email: support@belightsoft.com

Before you wrote about inputting vertical -3   and scale -5. The last time it was -0.05 this number is too small to see any difference because it is in millimeters.

Nick

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#9 2010-07-29 19:38:22

Kinship
New member
Posts: 4

Re: alignment problems

Hi again..
version 5.0.4 (v492)  iMac 2009 Leopard 10.6.4  I cannot set to all 0's  the vertical is
0.03 next lowest  setting is -0.02  and there is no scale to fit option ...?  and am now out of ink again .. the money I have spent on this I could of had 1000 cards printed
thanks any .........

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#10 2010-07-30 01:17:35

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

Hi,

You can click inside an edit box and type in "0". The steppers work with the 0.05 step.

Nick

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#11 2010-10-14 16:08:50

BWDEOWULFF
New member
Posts: 6

Re: alignment problems

I'm having a similar problem using composer with Template 8371. Front side prints perfectly and then the backside image is shifted 1/4" to the right. This is a new issue. A bug in the update? And yes, I calibrated... more than once.

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#12 2010-10-15 04:50:15

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

Hi,

What the horizontal calibration value do you have?

Make sure that in the system print dialog, the Presets is Standard. In the Paper Handling section, turn off "Scale to fit paper size" check box.

To print front and back sides, did you select Duplex or Both Sides on the print dialog of Business Card Composer?

Nick

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#13 2010-10-15 05:38:56

BWDEOWULFF
New member
Posts: 6

Re: alignment problems

The horizontal calibration is different for back and front. Calibrating the front gives me a value of 0; from the back it is .25 (I ran it over a previously misprinted two sided card stock to check). Settings: standard print, scale to fit is off. Both Sides selected on print dialog.

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#14 2010-10-17 07:25:16

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

Technically, you can adjust the calibration value for the back side to print it centered.  0.25 in the calibration isn't in inches, right?

It is strange that the front side prints well, while the back is not centered. Did you print them with the same quality settings in the standard print dialog? And, was the quality set the same way when you calibrated the printer?

Nick

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#15 2010-10-17 09:39:35

BWDEOWULFF
New member
Posts: 6

Re: alignment problems

Calibration of .25 isn't in inches. Same quality for both sides and for the calibration. I made sure I checked that because I figured that me the problem. I'll revisit the program and get back to you.

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#16 2010-10-18 05:30:10

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

I did test prints which showed that both sides align well. The program seems to have no reason to print the front and back in different way.

Check the paper tray. Probably the paper guides aren't tight enough and paper moves across when it is pulled in.

Also, try to print on plain paper front and back sides separately choosing Print Side - Front, and Print Side - Back. Will the problem repeat?

Nick

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#17 2010-10-29 11:00:44

Ashermusic
New member
Posts: 5

Re: alignment problems

I have a related issue  with 5.0.4. I an printing Avery business cards with  the recommended 8371 template, 10 cards, 2 across. I have a background color. The  cards on the right side always end up with a small amount of white and the  bottom 2 have a considerable amount, perhaps 1/16 ' on the  bottom. It  does not show up this  way in Preview, Mac OSX 10.6.4. but no matter  how I adjust the background layer, I have this.

Last edited by Ashermusic (2010-10-29 11:01:16)

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#18 2010-10-30 10:25:25

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

Hi Ashermusic,

1. Try to adjust the the guide in the printer tray exactly to the paper width.

2. Run the printer calibration procedure.

3. In the card design, extend the background image a little bit out of the card edge (say, by 1/16 in).

Nick

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#19 2010-10-30 10:29:06

Ashermusic
New member
Posts: 5

Re: alignment problems

I tried  extending like that to no avail.  Nick, can I  send you guys the card file and have you take a look?

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#20 2010-10-30 23:15:21

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

Yes, please send it to support@belightsoft.com

Nick

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#21 2010-11-01 04:34:28

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

Hi Ashermusic,

Thanks for sending us your document. I haven't found anything that could cause the problem.

In your email, you wrote: "The Avery labels are 8879  and they say  to use template 8371." We have templates for both paper types. So, you could use Avery 8879.

When you calibrated the printed, did you use the same paper and quality settings as for printing cards? If you calibrate in the draft mode but print at highest quality, the calibration won't be accurate.

Nick

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#22 2011-01-08 19:37:04

BWDEOWULFF
New member
Posts: 6

Re: alignment problems

Nick, I've finally given the program a try again and its still printing off on the second (or back) side. My shift is a quarter inch to the left. I'm using Avery 8869. Tried using plain paper. Front prints fine. Next printed Back AND ITS OFF. I am going to try making two files - one for the front and one for the back and see if that works. [It does.] Is there a different set of instructions for the back side? I'm using a Canon MP600. Otherwise, I can't use this program: I'm losing too much ink, paper, and time.

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#23 2011-01-08 19:45:10

BWDEOWULFF
New member
Posts: 6

Re: alignment problems

I just noticed that as you preview the cards in the preview pane of the Canon MP600 print screen the cards literally shift from side to side as you preview back and then the front. Have you noticed that? And that shift is the same shift that prints the back and front off.

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#24 2011-01-10 05:28:36

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

BWDEOWULFF,

Your last post clarifies a lot. On my computer the front and back have different horizontal shift too.

I'll show this problem our developers.

Nick

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#25 2011-01-10 07:15:32

Nick
Administrator
From: Odessa, Ukraine
Posts: 6439
Website

Re: alignment problems

I've found a workaround. Before printing, choose File > Change layout. Select another layout and return to the original one. Click OK.  Then print.

Nick

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