New Version Downloads but does not installs

dkardell
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Posts: 8
Joined: June 16th, 2009, 10:54 am

Postby dkardell » March 5th, 2014, 9:02 pm

Running Mavricks 10.9.2 with Labels & Addresses version 1.6.6, the app says there is an update and to download it. It downloads, extracts and then presents the Install Button. However pressing this button just closes the app and nothing happens. Now I have Labels & Addresses (477).app and in gray (disabled) Labels & Addresses.app (which I assume is the new one, but because its gray I can't launch it).

Thoughts?
Nick
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Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
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Postby Nick » March 6th, 2014, 3:12 am

Hi dkardell,

Please try to reinstall Labels & Addresses from the scratch. Delete it from the Applications folder. Then download the program from our website and install. It can be helpful to reboot your computer before the fresh installation to insure that the update process is not running in the background.

Nick

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