3.3.1 update killed app - can no longer open program

gigiwalker
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Posts: 4
Joined: November 2nd, 2013, 12:36 pm

Postby gigiwalker » November 2nd, 2013, 12:38 pm

I'm running OSX 10.6.8 and updated Swift Publisher yesterday from the app store prompt. Now Swift Publisher 3 will not open at all.

It says I need to check that this version works with my version of OSX blah blah blah. I cannot upgrade to Mavericks because my mac is incompatible.
Here's the contents of the error message. I have uninstalled and reinstalled and it still does not work. Please help as I love and use this program nearly every day.


Process: Swift Publisher 3 [2977]
Path: /Applications/Swift Publisher 3.app/Contents/MacOS/Swift Publisher 3
Identifier: com.belightsoft.SwiftPublisher3.appStore
Version: ??? (???)
App Item ID: 504851000
App External ID: 16482252
Code Type: X86 (Native)
Parent Process: launchd [180]

Date/Time: 2013-11-02 10:32:29.203 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 2073869 sec
Crashes Since Last Report: 9
Per-App Crashes Since Last Report: 2
Anonymous UUID: A242E3BF-4108-45AC-BBF7-3ADFA6055B77

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: /System/Library/Frameworks/StoreKit.framework/Versions/A/StoreKit
Referenced from: /Applications/Swift Publisher 3.app/Contents/MacOS/Swift Publisher 3
Reason: image not found

Binary Images:
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <67866EA0-11AD-E175-066C-48E996265855> /usr/lib/dyld

Model: MacBook1,1, BootROM MB11.0061.B03, 2 processors, Intel Core Duo, 1.83 GHz, 2 GB, SMC 1.4f12
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), Atheros 5424: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD5000BPVT-24HXZT3, 465.76 GB
Parallel ATA Device: MATSHITACD-RW CW-8221
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0217, 0x1d200000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
Nick
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Posts: 7237
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
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Postby Nick » November 3rd, 2013, 11:23 am

Hi gigiwalker,

If the program was purchased on App Store, please download it from our website and see if it works. The download link can be found on this page:
http://www.belightsoft.com/products/swiftpublisher/downloads.php

Nick
gigiwalker
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Posts: 4
Joined: November 2nd, 2013, 12:36 pm

Postby gigiwalker » November 3rd, 2013, 11:30 am

I did that and it is asking me for a license key, which the app store does not provide...
Nick
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Posts: 7237
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » November 3rd, 2013, 11:37 am

This means that the version from our site works, right?
gigiwalker
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Posts: 4
Joined: November 2nd, 2013, 12:36 pm

Postby gigiwalker » November 3rd, 2013, 11:40 am

yes
Nick
Member
Posts: 7237
Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » November 3rd, 2013, 11:45 am

Please email to support@belightsoft.com and ask to send you a license code. You need to provide your App Store receipt to prove purchase of Swift Publisher. Also please add the link to this topic to clarify the situation.

Nick
gigiwalker
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Posts: 4
Joined: November 2nd, 2013, 12:36 pm

Postby gigiwalker » November 3rd, 2013, 11:46 am

I've already emailed support, though without the app store receipt. I will resend.

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