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Crash when saving as Template

Posted: September 28th, 2015, 6:53 pm
by RatHat
When I try to save a page as a template, Printworks crashes each time. This is the error log I get to send to apple. Hope you can understand it, and help resolve the issue:

Process: Printworks [45594]
Path: /Applications/Printworks.app/Contents/MacOS/Printworks
Identifier: com.belightsoft.Printworks
Version: 1.1.1 (2711)
App Item ID: 868096541
App External ID: 812805038
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Printworks [45594]
User ID: 501

Date/Time: 2015-09-29 06:18:40.736 +0700
OS Version: Mac OS X 10.10.5 (14F27)
Report Version: 11
Anonymous UUID: 78F73686-5E05-3EFC-B4FD-37AA4F8B23D6


Time Awake Since Boot: 340000 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000060be238fbec0

VM Regions Near 0x60be238fbec0:
MALLOC_NANO 0000608000c00000-0000608002c00000 [ 32.0M] rw-/rwx SM=PRV
-->
MALLOC_NANO 0000610000000000-0000610000400000 [ 4096K] rw-/rwx SM=PRV

Application Specific Information:
objc_msgSend() selector name: performSelector:withObject:
Performing @selector(save:) from sender NSButton 0x60000054ebd0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x00007fff8a9e90dd objc_msgSend + 29
1 com.apple.AppKit 0x00007fff93fdaeb1 -[NSApplication sendAction:to:from:] + 452
2 com.apple.AppKit 0x00007fff93ff0946 -[NSControl sendAction:to:] + 86
3 com.apple.AppKit 0x00007fff93ff0862 __26-[NSCell _sendActionFrom:]_block_invoke + 131
4 libsystem_trace.dylib 0x00007fff8669dcd7 _os_activity_initiate + 75
5 com.apple.AppKit 0x00007fff93ff07bf -[NSCell _sendActionFrom:] + 144
6 libsystem_trace.dylib 0x00007fff8669dcd7 _os_activity_initiate + 75
7 com.apple.AppKit 0x00007fff93feecb3 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2821
8 com.apple.AppKit 0x00007fff9404734f -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 770
9 com.apple.AppKit 0x00007fff93fed366 -[NSControl mouseDown:] + 714
10 com.apple.AppKit 0x00007fff945572dc -[NSWindow _reallySendEvent:isDelayedEvent:] + 14125
11 com.apple.AppKit 0x00007fff93ee6c86 -[NSWindow sendEvent:] + 470
12 com.apple.AppKit 0x00007fff93ee3212 -[NSApplication sendEvent:] + 2504
13 com.apple.AppKit 0x00007fff93e0cb68 -[NSApplication run] + 711
14 com.apple.AppKit 0x00007fff93d89244 NSApplicationMain + 1832
15 libdyld.dylib 0x00007fff8ef265c9 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ac9c232 kevent64 + 10
1 libdispatch.dylib 0x00007fff9033aa6a _dispatch_mgr_thread + 52

Thread 2:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8ac964de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac9564f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff926b2eb4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff926b237b __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff926b1bd8 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff94ebe420 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff91f7ce92 __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ac964de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac9564f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff926b2eb4 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff926b237b __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff926b1bd8 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff93edf56b _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8ac9b3fa __select + 10
1 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 5:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8ac9b136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8f04bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff877ea544 JSC::BlockAllocator::blockFreeingThreadMain() + 228
3 com.apple.JavaScriptCore 0x00007fff877dfcff WTF::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 6:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8ac9b136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8f04bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff877eaadb JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff877ea938 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff877dfcff WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 7:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8ac9b136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8f04bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff877eaadb JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff877ea938 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff877dfcff WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 8:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8ac9b136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8f04bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff877eaadb JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff877ea938 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff877dfcff WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 9:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8ac9b136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8f04bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff877eaadb JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff877ea938 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff877dfcff WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 10:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8ac9b136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8f04bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff877eaadb JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff877ea938 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff877dfcff WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8ac9b136 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8f04bc95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff877eaadb JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff877ea938 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff877dfcff WTF::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 12:
0 libsystem_kernel.dylib 0x00007fff8ac964de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac9564f mach_msg + 55
2 libclh.dylib 0x00007fff8c649318 cuosEventWait + 184
3 libclh.dylib 0x00007fff8c04f563 intHandlerMain + 323
4 libclh.dylib 0x00007fff8c64a119 cuosPosixThreadStartFunc(void*) + 41
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 13:
0 libsystem_kernel.dylib 0x00007fff8ac964de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac9564f mach_msg + 55
2 libclh.dylib 0x00007fff8c649318 cuosEventWait + 184
3 libclh.dylib 0x00007fff8c04f563 intHandlerMain + 323
4 libclh.dylib 0x00007fff8c64a119 cuosPosixThreadStartFunc(void*) + 41
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 14:
0 libsystem_kernel.dylib 0x00007fff8ac964de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac9564f mach_msg + 55
2 libclh.dylib 0x00007fff8c649318 cuosEventWait + 184
3 libclh.dylib 0x00007fff8c04f563 intHandlerMain + 323
4 libclh.dylib 0x00007fff8c64a119 cuosPosixThreadStartFunc(void*) + 41
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 15:
0 libsystem_kernel.dylib 0x00007fff8ac964de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac9564f mach_msg + 55
2 libclh.dylib 0x00007fff8c649318 cuosEventWait + 184
3 libclh.dylib 0x00007fff8c04f563 intHandlerMain + 323
4 libclh.dylib 0x00007fff8c64a119 cuosPosixThreadStartFunc(void*) + 41
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 16:
0 libsystem_kernel.dylib 0x00007fff8ac9b94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92e333dd start_wqthread + 13

Thread 17:
0 libsystem_kernel.dylib 0x00007fff8ac9b94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92e333dd start_wqthread + 13

Thread 18:
0 libsystem_kernel.dylib 0x00007fff8ac9b94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92e333dd start_wqthread + 13

Thread 19:
0 libsystem_kernel.dylib 0x00007fff8ac964de mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ac9564f mach_msg + 55
2 libclh.dylib 0x00007fff8c649318 cuosEventWait + 184
3 libclh.dylib 0x00007fff8c04f563 intHandlerMain + 323
4 libclh.dylib 0x00007fff8c64a119 cuosPosixThreadStartFunc(void*) + 41
5 libsystem_pthread.dylib 0x00007fff92e3605a _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff92e35fd7 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff92e333ed thread_start + 13

Thread 20:
0 libsystem_kernel.dylib 0x00007fff8ac9b94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92e333dd start_wqthread + 13

Thread 21:
0 libsystem_kernel.dylib 0x00007fff8ac9b94a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff92e333dd start_wqthread + 13

Thread 22:

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00006080006f8800 rbx: 0x0000000000000000 rcx: 0x000060000054ebd0 rdx: 0x00007fff9478d036
rdi: 0x00006080006f8800 rsi: 0x00007fff947333b9 rbp: 0x00007fff57644010 rsp: 0x00007fff57643fd8
r8: 0x0000000000000fff r9: 0x0000600000ae3f80 r10: 0x00007fff947333b9 r11: 0x000060be238fbea8
r12: 0x00007fff948dbc40 r13: 0x00007fff93d86000 r14: 0x0000100400001ccb r15: 0x00007fff57644020
rip: 0x00007fff8a9e90dd rfl: 0x0000000000010202 cr2: 0x000060be238fbec0

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14



Re: Crash when saving as Template

Posted: September 28th, 2015, 6:58 pm
by RatHat
Attached is the full report as I can't add all of it into the post.

It is a text file that I have zipped as .txt is not allowed.

Crash Report.zip
(22.75 KiB) Downloaded 100 times

Re: Crash when saving as Template

Posted: October 1st, 2015, 5:52 pm
by Ajax
We are sorry for inconveniences. This problem will be fixed in the nearest update which should be released soon.

Re: Crash when saving as Template

Posted: October 1st, 2015, 6:37 pm
by RatHat
Ajax wrote:We are sorry for inconveniences. This problem will be fixed in the nearest update which should be released soon.


Great, look forward to it. Thanks for the response!