Incomplete sync

Gareth
New member
Posts: 3
Joined: April 27th, 2015, 3:03 pm

Incomplete sync

Postby Gareth » April 27th, 2015, 3:16 pm

Hi
Just purchased Get Backup 2 to sync iTunes from a MacBook Air to a MyBook Live NAS.

The sync process appears to have worked successfully - though slowly as there's 80+ gig of music, and the two devices don't play nicely together.

But the files are incomplete. Whole folders are missing. I've run the process three times, and I think more things are appearing each time, but it's not doing what it should.

Could I be doing something wrong?

Gareth
Gareth
New member
Posts: 3
Joined: April 27th, 2015, 3:03 pm

Re: Incomplete sync

Postby Gareth » April 28th, 2015, 1:47 am

... to add a detail: the folders synchronised go as far as 'N' alphabetically, and no further. I've just checked this with a fresh sync. No new folders added.

G
User avatar
Ajax
Member
Posts: 317
Joined: February 16th, 2007, 3:27 am
Location: Odessa, UA
Contact:

Re: Incomplete sync

Postby Ajax » April 29th, 2015, 5:13 am

Did you check the log after the process? You can find it clicking "Window > Show Log" menu and then "Log History" button in the log window.
** SCOTT Genius for YevGenius ;) ** MTB Rider **
Gareth
New member
Posts: 3
Joined: April 27th, 2015, 3:03 pm

Re: Incomplete sync

Postby Gareth » April 29th, 2015, 4:50 pm

Thanks Ajax

What should I be looking for?

This is what the last log says:

Current project path: /Users/gareth/Library/Application Support/BeLight Software/Get Backup 2
26 Apr 2015 12:32 Loading recent backups...
26 Apr 2015 12:32 The recent backups have not been found
26 Apr 2015 12:32 Session started
26 Apr 2015 12:32 Reading preferences...
Mac OS version: 10.10.2 NSAppKitVersionNumber = 1344.72
App version: Get Backup 2 ver. 2.6.1, build 615, licensed
26 Apr 2015 12:34 Schedule started

26 Apr 2015 12:34 "iTunes - April" Synchronize started
"iTunes - April" command line: /Applications/Get Backup 2.app/Contents/Resources/rsync3 -X -t -x -S -v -pgo -r --no-inc-recursive -u --progress --stats --safe-links -l -H --iconv=UTF-8 --exclude=.* --exclude-from=/tmp/tmp.RAoskS /Users/gareth/Music/iTunes/iTunes/ /Volumes/Music-1/iTunes Media 3
26 Apr 2015 12:34 "iTunes - April" Building file list...
24958 files to consider
"iTunes - April" rsync: rsync_xal_set: lsetxattr(""/Volumes/Music-1/iTunes Media 3/iTunes Media/Music/Compilations/Plastic Beach/07 Empire Ants.m4a"","com.apple.FinderInfo") failed: Operation not permitted (1)
"iTunes - April" rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1072) [sender=3.0.9]
26 Apr 2015 17:31 "iTunes - April" Number of files: 24958
26 Apr 2015 17:31 "iTunes - April" Number of files transferred: 0
Total file size: 98959301544 bytes
26 Apr 2015 17:31 "iTunes - April" Synchronizing...
"iTunes - April" Total transferred file size: 0 bytes
Literal data: 0 bytes
Matched data: 0 bytes
File list size: 818702
"iTunes - April" File list generation time: 2.486 seconds
"iTunes - April" File list transfer time: 0.000 seconds
Total bytes sent: 937628
Total bytes received: 118931
"iTunes - April" sent 937628 bytes received 118931 bytes 62.20 bytes/sec
"iTunes - April" total size is 98959301544 speedup is 93661.88
26 Apr 2015 17:31 "iTunes - April" Synchronization was successful.

27 Apr 2015 23:00 "iTunes - April" Synchronize started
"iTunes - April" command line: /Applications/Get Backup 2.app/Contents/Resources/rsync3 -X -t -x -S -v -pgo -r --no-inc-recursive -u --progress --stats --safe-links -l -H --iconv=UTF-8 --exclude=.* --exclude-from=/tmp/tmp.TQ3U7j /Users/gareth/Music/iTunes/iTunes/ /Volumes/Music-1/iTunes Media 3
27 Apr 2015 23:00 "iTunes - April" Building file list...
24958 files to consider
28 Apr 2015 00:45 "iTunes - April" Number of files: 24958
28 Apr 2015 00:45 "iTunes - April" Number of files transferred: 0
Total file size: 98959301544 bytes
28 Apr 2015 00:45 "iTunes - April" Synchronizing...
"iTunes - April" Total transferred file size: 0 bytes
Literal data: 0 bytes
Matched data: 0 bytes
File list size: 818702
"iTunes - April" File list generation time: 2.007 seconds
"iTunes - April" File list transfer time: 0.000 seconds
Total bytes sent: 917759
Total bytes received: 99062
"iTunes - April" sent 917759 bytes received 99062 bytes 168.95 bytes/sec
"iTunes - April" total size is 98959301544 speedup is 97322.24
28 Apr 2015 00:45 "iTunes - April" Synchronization was successful.
28 Apr 2015 07:23 Exit



The log of the first successful sync begins like this:

Current project path: /Users/gareth/Library/Application Support/BeLight Software/Get Backup 2
16 Apr 2015 22:43 Loading recent backups...
16 Apr 2015 22:43 The recent backups have not been found
16 Apr 2015 22:43 Session started
16 Apr 2015 22:43 Reading preferences...
Mac OS version: 10.10.2 NSAppKitVersionNumber = 1344.72
App version: Get Backup 2 ver. 2.6.1, build 615, not licensed
16 Apr 2015 22:43 Schedule started

16 Apr 2015 22:47 "iTunes - April" Synchronize started
"iTunes - April" command line: /Applications/Get Backup 2.app/Contents/Resources/rsync3 -X -t -x -S -v -pgo -r --no-inc-recursive -u --progress --stats --safe-links -l -H --iconv=UTF-8 --exclude=.* /Users/gareth/Music/iTunes/iTunes/ /Volumes/Music-1/iTunes Media 3
16 Apr 2015 22:47 "iTunes - April" Building file list...
25076 files to consider
iT.tmp
16 Apr 2015 22:48 "iTunes - April" Synchronizing...
iTunes Library Extras.itdb
iTunes Library Genius.itdb
iTunes Library.itl
iTunes Library.xml
iTunes Music Library.xml
Album Artwork/Cache/494F9FC0A580E5CC/00/00/00/0000000000000000-0000000000000000.itc2


It appears to have all my music library listed, including the things that are missing from the destination folder; and it finishes like this:

"iTunes - April" iTunes Media/iTunes U/Voice - for iPad_Mac_PC/Vocal warm-up_ Opening up the voice.m4v
"iTunes - April" iTunes Media/iTunes U/Voice - for iPad_Mac_PC/Vocal warm-up_ Resonance.m4v
"iTunes - April" 42758900 100% 3.48MB/s 0:00:11 (xfer#3417, to-check=0/24958)
"iTunes - April" rsync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1072) [sender=3.0.9]
19 Apr 2015 02:05 "iTunes - April" Number of files: 24958
19 Apr 2015 02:05 "iTunes - April" Number of files transferred: 3417
Total file size: 98959290990 bytes
"iTunes - April" Total transferred file size: 24651937326 bytes
Literal data: 24651937326 bytes
Matched data: 0 bytes
File list size: 818706
"iTunes - April" File list generation time: 0.575 seconds
"iTunes - April" File list transfer time: 0.000 seconds
Total bytes sent: 24655916663
Total bytes received: 76136
"iTunes - April" sent 24655916663 bytes received 76136 bytes 672677.72 bytes/sec
"iTunes - April" total size is 98959290990 speedup is 4.01
19 Apr 2015 02:06 "iTunes - April" Synchronization was successful.


Anything useful to learn from that? There are a couple of failed attempts on the log as well - which say 'terminated by user', I think because the Mac went to sleep half way through.

Gareth
User avatar
Ajax
Member
Posts: 317
Joined: February 16th, 2007, 3:27 am
Location: Odessa, UA
Contact:

Re: Incomplete sync

Postby Ajax » May 6th, 2015, 6:02 am

The logs aren't complete and it is difficult to say anything certain. However the line "sync error: some files/attrs were not transferred (see previous errors) (code 23) at main.c(1072) [sender=3.0.9]" definitely says that there are some problems with transferring files/folder and this is where full logs are helpful only. You can mail them as a respond to the ticket you created when contacted us by email.
** SCOTT Genius for YevGenius ;) ** MTB Rider **

Return to “Get Backup”

Who is online

Users browsing this forum: No registered users and 1 guest