Unable to print - application crashes

akell
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Joined: December 8th, 2006, 12:25 pm

Postby akell » December 15th, 2009, 4:01 am

When trying to print using Mail Factory the application crashes. I checked for updates and was told I had the latest version Mail Factory version 2.6.2 (v243).

Why can't I print with out a crash report?
Nick
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Postby Nick » December 15th, 2009, 6:34 am

Hi akell,

Mail Factory is incompatible with Snow Leopard. You can crossgrade to Labels & Addresses. Please find details here:
http://www.belightsoft.com/labelsaddresses/update/update.php

Nick
akell
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Postby akell » December 15th, 2009, 6:43 am

So I need to pay again to use the software??
Nick
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Postby Nick » December 15th, 2009, 9:51 am

Yes. The crossgrade costs about a half of the full price.

Nick
akell
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Postby akell » December 15th, 2009, 9:59 am

That is very disappointing.

Of all the applications I have yours is the only one that broke because of Snow Leopard where I have been asked for payment to fix it!

I will look at other options as I do not deal with companies that force upgrades like this without a reasonable transition period.
Nick
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Postby Nick » December 16th, 2009, 4:09 am

Labels & Addresses 1.0 was created about a year ago. Isn't 1 year a reasonable transition period?

Nick
akell
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Postby akell » December 16th, 2009, 4:23 am

Nobody told me about the change, or that there would be a problem with Snow Leopard.

A reasonable approach would have been to ensure users could continue to work with the software they had paid for and say that this is the last major OS upgrade you will be supporting. In parallel you encourage people to upgrade based on the added value provided in the functionality of the upgrade.

The approach you are taking feels like coercion, which is never good, as it erodes trust. From my perspective I have a piece of software I paid for that no longer works.
Nick
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Postby Nick » December 16th, 2009, 7:25 am

We have offered free updates for other our programs. But with Mail Factory the situation is different. We have stopped the development of Mail Factory more than 1.5 year ago when started working on a new application.

Nick
akell
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Joined: December 8th, 2006, 12:25 pm

Postby akell » December 16th, 2009, 7:39 am

That is all very interesting BUT from my perspective I still have a piece of software I paid for that no longer works and I have been let down.

I am moving on to another product. I hope that you will manage your upgrades better next time by making sure communication with users is better.

Good luck.

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