Crashing during pdf export

kingofmycenae
New member
Posts: 2
Joined: July 24th, 2012, 1:59 pm

Postby kingofmycenae » July 24th, 2012, 2:05 pm

Every time I try to export my file as a .jpeg or .pdf file, the program shuts down. Also, when I transfered the file to a different computer, the file will not open. As soon as Swift Publisher opens, it shuts back down with an error.

Below is the crash log for when I try to export the file as a pdf:


Process: Swift Publisher 3 [11219]
Path: /Applications/Swift Publisher 3.app/Contents/MacOS/Swift Publisher 3
Identifier: com.belightsoft.SwiftPublisher3
Version: 3.1 (503)
Code Type: X86-64 (Native)
Parent Process: launchd [104]

Date/Time: 2012-07-24 14:05:04.008 -0500
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 205886 sec
Crashes Since Last Report: 23
Per-App Interval Since Last Report: 455630 sec
Per-App Crashes Since Last Report: 21
Anonymous UUID: 875CE863-61F2-48FB-ADEC-C448BC032A35

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000030
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...belightsoft.SwiftPublisher3 0x000000010004f806 CFTCoreDoc::ftSide::getPageOrientation() const + 4
1 ...belightsoft.SwiftPublisher3 0x00000001000dafe7 -[CCDocument bitmapImageRepForComponents:withFTDocument:bleedsSize:printCutMarks:side:colorMode:drawer:] + 2544
2 ...belightsoft.SwiftPublisher3 0x00000001000da52b -[CCDocument JPEGDataForComponents:withFTDocument:bleedsSize:printCutMarks:side:compressionFactor:colorMode:drawer:] + 46
3 ...belightsoft.SwiftPublisher3 0x00000001000e212d -[CCDocument dataOfType:error:] + 1279
4 com.apple.AppKit 0x00007fff855fee13 -[NSDocument fileWrapperOfType:error:] + 209
5 ...belightsoft.SwiftPublisher3 0x00000001000e1bdd -[CCDocument fileWrapperOfType:error:] + 1146
6 com.apple.AppKit 0x00007fff856027ce -[NSDocument writeToURL:ofType:error:] + 375
7 ...belightsoft.SwiftPublisher3 0x00000001000e1733 -[CCDocument writeToURL:ofType:error:] + 963
8 com.apple.AppKit 0x00007fff855fecec -[NSDocument writeToURL:ofType:forSaveOperation:originalContentsURL:error:] + 432
9 com.apple.AppKit 0x00007fff85602bd2 -[NSDocument _writeSafelyToURL:ofType:forSaveOperation:error:] + 281
10 com.apple.AppKit 0x00007fff85601fd0 -[NSDocument writeSafelyToURL:ofType:forSaveOperation:error:] + 359
11 com.apple.AppKit 0x00007fff855fd356 -[NSDocument saveToURL:ofType:forSaveOperation:error:] + 168
12 com.apple.AppKit 0x00007fff85600404 -[NSDocument _saveToURL:ofType:forSaveOperation:delegate:didSaveSelector:contextInfo:] + 85
13 com.apple.AppKit 0x00007fff855fd637 -[NSDocument saveToURL:ofType:forSaveOperation:delegate:didSaveSelector:contextInfo:] + 683
14 com.apple.AppKit 0x00007fff855ff77c -[NSDocument _savePanelWasPresented:withResult:inContext:] + 367
15 com.apple.AppKit 0x00007fff8576f35e -[NSSavePanel _didEndSheet:returnCode:contextInfo:] + 75
16 com.apple.AppKit 0x00007fff85513d45 -[NSApplication endSheet:returnCode:] + 321
17 com.apple.AppKit 0x00007fff85425eda -[NSApplication sendAction:to:from:] + 95
18 com.apple.AppKit 0x00007fff85425e39 -[NSControl sendAction:to:] + 94
19 com.apple.AppKit 0x00007fff854b184b -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1715
20 com.apple.AppKit 0x00007fff854e237a -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 555
21 com.apple.AppKit 0x00007fff854b02f5 -[NSControl mouseDown:] + 624
22 com.apple.AppKit 0x00007fff853ca3a7 -[NSWindow sendEvent:] + 5409
23 com.apple.AppKit 0x00007fff852ffafa -[NSApplication sendEvent:] + 4719
24 com.apple.AppKit 0x00007fff852966de -[NSApplication run] + 474
25 com.apple.AppKit 0x00007fff8528f3b0 NSApplicationMain + 364
26 ...belightsoft.SwiftPublisher3 0x00000001000a93f9 main + 1099
27 ...belightsoft.SwiftPublisher3 0x0000000100002394 start + 52

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff84341c0a kevent + 10
1 libSystem.B.dylib 0x00007fff84343add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff843437b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff843432de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff84342c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff84342aa5 start_wqthread + 13

Thread 2: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff84363a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff84367881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff869be1c0 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff87d9e6d1 WebCore::LocalStorageThread::threadEntryPoint() + 177
4 libSystem.B.dylib 0x00007fff84361fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff84361e89 thread_start + 13

Thread 3:
0 libSystem.B.dylib 0x00007fff84328d7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff843293ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8a4f3902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8a4f2d8f CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff81bfe14f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff81b7f114 __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff84361fd6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff84361e89 thread_start + 13

Thread 4: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff8436c932 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff8a515468 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff84361fd6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff84361e89 thread_start + 13

Thread 5:
0 libSystem.B.dylib 0x00007fff84342a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff84342e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff84342aa5 start_wqthread + 13

Thread 6:
0 libSystem.B.dylib 0x00007fff84342a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff84342e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff84342aa5 start_wqthread + 13

Thread 7:
0 libSystem.B.dylib 0x00007fff84328d7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff843293ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8a4f3902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff8a4f2d8f CFRunLoopRunSpecific + 575
4 com.apple.CoreFoundation 0x00007fff8a4f2b16 CFRunLoopRun + 70
5 com.apple.DesktopServices 0x00007fff80ae2326 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 514
6 ...ple.CoreServices.CarbonCore 0x00007fff878f40d1 PrivateMPEntryPoint + 63
7 libSystem.B.dylib 0x00007fff84361fd6 _pthread_start + 331
8 libSystem.B.dylib 0x00007fff84361e89 thread_start + 13

Thread 8:
0 libSystem.B.dylib 0x00007fff84342a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff84342e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff84342aa5 start_wqthread + 13

Thread 9:
0 libSystem.B.dylib 0x00007fff84342a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff84342e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff84342aa5 start_wqthread + 13

Thread 10:
0 libSystem.B.dylib 0x00007fff84363a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff843638f9 nanosleep + 148
2 libSystem.B.dylib 0x00007fff84363863 usleep + 57
3 com.apple.AppKit 0x00007fff8541c3a1 -[NSUIHeartBeat _heartBeatThread:] + 1540
4 com.apple.Foundation 0x00007fff81b7f114 __NSThread__main__ + 1429
5 libSystem.B.dylib 0x00007fff84361fd6 _pthread_start + 331
6 libSystem.B.dylib 0x00007fff84361e89 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000117a1c990 rbp: 0x00007fff5fbfe5a0 rsp: 0x00007fff5fbfe5a0
r8: 0x0000000000000086 r9: 0x0000000000000000 r10: 0x0000000100412b60 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x000000011e92c600 r14: 0x0000000117ad8750 r15: 0x00007fff5fbfe858
rip: 0x000000010004f806 rfl: 0x0000000000010206 cr2: 0x0000000000000030

Binary Images:
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0x100327000 - 0x10032afff +org.linkbackproject.LinkBack ??? (102) <E09C095A-F863-32F9-84FD-3BE836077F3C> /Applications/Swift Publisher 3.app/Contents/Frameworks/LinkBack.framework/Versions/A/LinkBack
0x10032f000 - 0x100339ff7 +org.brautaset.SBJson 3.0.4 (34) <814E4404-5701-3A58-AA2F-B5A58C9F62D6> /Applications/Swift Publisher 3.app/Contents/Frameworks/SBJson.framework/Versions/A/SBJson
0x100350000 - 0x10036afe7 +org.andymatuschak.Sparkle 1.5 Beta (git) (1.5) <C78138C5-7701-5AA3-93AF-43A9125A2854> /Applications/Swift Publisher 3.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x116f52000 - 0x116f78fff GLRendererFloat ??? (???) <490221DD-53D9-178E-3F31-3A4974D34DCD> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
0x117762000 - 0x1177f0fff com.apple.xquery 1.3 (29) <71FD97A3-4B78-7F8C-70AD-9449A499E486> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x11e10d000 - 0x11e2a0fe7 GLEngine ??? (???) <53A8A7E8-4846-D236-F3D9-DA3F2AF686D8> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x11e2d1000 - 0x11e6f4fef libclh.dylib 3.1.1 C (3.1.1) <432F5475-F934-92A0-FB49-78F03DA82176> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x200000000 - 0x200787fe7 com.apple.GeForceGLDriver 1.6.36 (6.3.6) <4F23289A-D45A-0630-8D7F-4C35A4D2AA00> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDriver
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <69130DA3-7CB3-54C8-ABC5-423DECDD2AF7> /usr/lib/dyld
0x7fff80003000 - 0x7fff8006dfe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x7fff80070000 - 0x7fff8009fff7 com.apple.quartzfilters 1.6.0 (1.6.0) <9CECB4FC-1CCF-B8A2-B935-5888B21CBEEF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
0x7fff80129000 - 0x7fff8012eff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x7fff80173000 - 0x7fff80179fff libCGXCoreImage.A.dylib 545.0.0 (compatibility 64.0.0) <D2F8C7E3-CBA1-2E66-1376-04AA839DABBB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x7fff8017a000 - 0x7fff803b4fef com.apple.imageKit 2.0.3 (1.0) <9EA216AF-82D6-201C-78E5-D027D85B51D6> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
0x7fff8040f000 - 0x7fff80411fef com.apple.ExceptionHandling 1.5 (10) <F2867B93-A56A-974F-9556-266BCE394057> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling
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0x7fff80484000 - 0x7fff80558fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff80559000 - 0x7fff80559ff7 com.apple.Cocoa 6.6 (???) <68B0BE46-6E24-C96F-B341-054CF9E8F3B6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8055a000 - 0x7fff80718fff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <4274FC73-A257-3A56-4293-5968F3428854> /usr/lib/libicucore.A.dylib
0x7fff80719000 - 0x7fff80724ff7 com.apple.speech.recognition.framework 3.11.1 (3.11.1) <3D65E89B-FFC6-4AAF-D5CC-104F967C8131> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x7fff80741000 - 0x7fff80741ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff80742000 - 0x7fff80adffe7 com.apple.QuartzCore 1.6.3 (227.37) <16DFF6CD-EA58-CE62-A1D7-5F6CE3D066DD> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff80ae0000 - 0x7fff80bc5fef com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x7fff80bc6000 - 0x7fff80c0dff7 com.apple.coreui 2 (114) <923E33CC-83FC-7D35-5603-FB8F348EE34B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff80d0f000 - 0x7fff80dc8fff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
0x7fff80dc9000 - 0x7fff80dcaff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <53299948-2554-0F8F-7501-04B34E49F6CF> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff80dcb000 - 0x7fff814c7ff7 com.apple.CoreGraphics 1.545.0 (???) <58D597B1-EB3B-710E-0B8C-EC114D54E11B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff814c8000 - 0x7fff815f0ff7 com.apple.MediaToolbox 0.484.60 (484.60) <F921A5E6-E260-03B4-1458-E5814FA1924D> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff81652000 - 0x7fff8170ffff com.apple.CoreServices.OSServices 359.2 (359.2) <BBB8888E-18DE-5D09-3C3A-F4C029EC7886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x7fff81710000 - 0x7fff81721fff com.apple.DSObjCWrappers.Framework 10.6 (134) <3C08225D-517E-2822-6152-F6EB13A4ADF9> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
0x7fff81722000 - 0x7fff81731fef com.apple.opengl 1.6.13 (1.6.13) <516098B3-4517-8A55-64BB-195CDAA5334D> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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0x7fff81b32000 - 0x7fff81b57ff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff81b58000 - 0x7fff81b5eff7 com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore
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0x7fff81df3000 - 0x7fff81fd9fe7 libType1Scaler.dylib ??? (???) <C008F741-AF39-20C0-8161-9547895F1299> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x7fff81fe2000 - 0x7fff81fffff7 libPng.dylib ??? (???) <6D8E515B-E0A2-2BA1-9CAC-8CB8A8B35879> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
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0x7fff8224d000 - 0x7fff82287fff libcups.2.dylib 2.8.0 (compatibility 2.0.0) <539EBFDD-96D6-FB07-B128-40232C408757> /usr/lib/libcups.2.dylib
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0x7fff827b9000 - 0x7fff82bfcfef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
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0x7fff82c9a000 - 0x7fff82d3afff com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
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0x7fff82dfd000 - 0x7fff82e97fff com.apple.ApplicationServices.ATS 275.19 (???) <FBC907AF-C3EF-CAF1-3705-13DC91B29114> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x7fff82fa5000 - 0x7fff83027fff com.apple.QuickLookUIFramework 2.3 (327.6) <9093682A-0E2D-7D27-5F22-C96FD00AE970> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x7fff83030000 - 0x7fff83034ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
0x7fff83035000 - 0x7fff8353bff7 com.apple.VideoToolbox 0.484.60 (484.60) <F55EF548-56E4-A6DF-F3C9-6BA4CFF5D629> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8353c000 - 0x7fff83541fff libGIF.dylib ??? (???) <201B8077-B5CC-11AA-E1B0-1D057ABE416A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff835ab000 - 0x7fff835c6ff7 com.apple.openscripting 1.3.1 (???) <9D50701D-54AC-405B-CC65-026FCB28258B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
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0x7fff8a469000 - 0x7fff8a4a6ff7 libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
0x7fff8a4a7000 - 0x7fff8a61efe7 com.apple.CoreFoundation 6.6.6 (550.44) <BB4E5158-E47A-39D3-2561-96CB49FA82D4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a61f000 - 0x7fff8a623ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <DB710299-B4D9-3714-66F7-5D2964DE585B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff8a624000 - 0x7fff8a624ff7 com.apple.Carbon 150 (152) <C0E61968-57F3-6EE1-8524-32A18955BAF0> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8a625000 - 0x7fff8a691fe7 com.apple.CorePDF 1.4 (1.4) <06AE6D85-64C7-F9CC-D001-BD8BAE31B6D2> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 2 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: TOSHIBA MK1655GSXF, 149.05 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 5
Nick
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Postby Nick » July 24th, 2012, 2:40 pm

Hi,

Try to open the program without the document you worked on. To do this:
1. Delete autosave information which is a copy of your document that is set to be opened when you start Swift Publisher. Maybe there is an error in the document which prevents from normal operation of the program. Copy this line:
~/Library/Autosave Information/
In Finder, press Cmd-Shift-G and paste. Click GO. From the "Autosave Information" folder, delete or move to another folder (Desktop, for instance) all Swift Publisher documents.

2. Delete Swift Publisher preferences “com.belightsoft.Swiftpublisher3.plist” file from “~/Library/Preferences/”.

To run Swift Publisher, double-click on it's icon not the icon on any document. If you can do this, try to open your document. In case this crashes program, please send your document to support@belightsoft.com providing the link to this topic in the forum. Also indicate what settings you have made. I'll try to repeat the situation on my computer.

Nick
kingofmycenae
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Posts: 2
Joined: July 24th, 2012, 1:59 pm

Postby kingofmycenae » July 24th, 2012, 4:52 pm

I tried all that you said to no avail. Luckily, the project was not too involved so I just created a new document and was able to export the pdf. I'm not sure exactly what the problem was, but thanks for your help anyway.
whales
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Posts: 21
Joined: July 18th, 2012, 4:20 am

Postby whales » July 28th, 2012, 5:56 am

I am also experiencing this same problem with a 22 page file which is due for print early next week. Do you thing I should copy each page and re-build a new presentation? I have read what your solution is for Kingofmycenae and am not sure how to perform this procedure, as i am not that experienced with computers.

Whales
Australia
Nick
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Location: Odessa, Ukraine
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Postby Nick » July 28th, 2012, 11:09 am

Hi Whales,

We need to examine your logs to find out what causes the problem on your computer. Maybe it's something different from discussed above.

For an attempt to overcome the problem, try this:
1. Choose Save As (Mac OS 10.7 or earlier) or Duplicate (10.7 or 10.8) under the File menu to save a copy of your document. Try to export from this copy.
2. To create a PDF, use the printing way. In the print dialog, click on the PDF button and select Save As PDF.

To find out what happens, please send the following info to support@belightsoft.com providing the link to this discussion:
1. The crash log. It pops up when a program quits unexpectedly.
2. The console log. Open the Console application located in the Applications/Utilities folder. After repeating a crash or other problem, select File > Save As in the main menu of Console.
3. Also please send your document and tell which export options you activated.

And, try to export to PDF the first template from the template gallery. Does the program cope with this?

Nick

PS: I have replied also your separate post regarding this problem. I propose to continue the discussion ther
http://www.belightsoft.com/forum/viewtopic.php?id=11383
whales
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Posts: 21
Joined: July 18th, 2012, 4:20 am

Postby whales » July 29th, 2012, 3:31 am

HI NICK

I sent the data as you directed me to do so and this is the reply I have received from Belight Software. Does this mean that they have not got a fix for the crashing and am I to start again with another software? Thanks Whales

Nick has replied to the topic 'Crashing during pdf export' to which you are subscribed. There may be more new replies, but this is the only notification you will receive until you visit the board again.

The post is located at http://www.belightsoft.com/forum/viewtopic.php?pid=23150#p23150

You can unsubscribe by going to http://www.belightsoft.com/forum/misc.php?unsubscribe=11372

--
BeLight Software Forum Mailer
(Do not reply to this message)
Nick
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Postby Nick » July 29th, 2012, 6:03 am

Hi Whales

You have received a standard notification form the forum engine. In relation to the problem itself, it means nothing. On Monday, the programmers will revise your data and possible give a solution. If not, we'll make more tests to localize the source of the problem you have.

Nick
whales
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Posts: 21
Joined: July 18th, 2012, 4:20 am

Postby whales » July 31st, 2012, 7:54 am

Nick

How do I download Swift Publisher when in the app store it says its installed?

Regards

Whales
Nick
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Postby Nick » July 31st, 2012, 9:03 am

You need to delete the program from the Applications folder. Then try to download it using App Store.

Nick
Richman
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Joined: August 7th, 2012, 3:10 pm

Postby Richman » August 7th, 2012, 3:20 pm

I am crashing too when I try to export the file to PDF! I need this document today. I have tried the previous "solutions" to no avail. Please help me ASAP.
Nick
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Joined: July 6th, 2006, 3:13 am
Location: Odessa, Ukraine
Contact:

Postby Nick » August 8th, 2012, 2:40 am

Hi Richman,

Please send your document to support@belightsoft.com with the link to this topic. Also indicate what versions of Mac OS and Swift Publisher you are using.

Nick

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